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Insurance FAQs


General Information- Frequently Asked Questions


How can I contact the company for service? (show)

How do I appeal a decision or action taken by the company? (show)

How can I get information, or a quote, for purchasing Health Insurance? (show)

What types of coverage do you provide and what is the benefit of each? (show)

How do I login to the website? (show)

Do you have translator and interpretation services? (show)

Offer to review your coverage- Frequently Asked Questions


What is your Offer to Review Coverage program? (show)

What am I supposed to do? (show)

Understanding your Health Plan Benefits- Frequently Asked Questions


When does my coverage begin? / Has my coverage been approved? (show)

How do I order a copy of my current contract/plan benefits, coverage, or ID Cards? (show)

What are my current benefits? (show)

Am I eligible for coverage changes? (show)

How can I make a coverage change to my health insurance plan? (show)

Who do I contact if I have a question about my prescription drug benefits? (show)

Who do I contact if I have a question about my vision benefits? (show)

Application Process – Frequently Asked Questions


Once the company receives my application, how long will it be before I receive notification of coverage? (show)

What if I forgot to include information, medical conditions or a new condition develops after my application has been submitted? (show)

How soon after my coverage is issued will I receive my insurance documents? (show)

What is the purpose of Underwriting? (show)

Premiums and Rates – Frequently Asked Questions


I'm changing my bank account. What do I do? (show)

How do I change my payment schedule? (show)

Can someone other than myself send in payment for my coverage? (show)

Can I pay my premium from a savings account? (show)

Can I mail my monthly premium instead of using a bank draft? (show)

Who must sign the bank draft authorization form? (show)

Claims – Frequently Asked Questions


How do I file a claim? (show)

How do I file a dental claim? (show)

How long do I have to file a claim? (show)

How can I check the status of my claim? (show)

What is the phone number for a provider to verify an insured's benefits? (show)

I need information regarding my network PPO provider. What do I do? (show)

What is our 'Medical Management/Care Assistance program'? (show)

What is pre-certification? (show)

What is pre-notification? (show)

Who can request pre-certification for an insured if noted on the Insured Person’s Health ID card? (show)

When should my provider phone for pre-certification? (show)

Does a pre-certification of an inpatient service or stay guarantee a payment? (show)